BrandPulse Store Management
Managed the complete e-commerce operations for BrandPulse Co. including 500+ product listings, daily inventory updates, customer support handling 50+ tickets/day, and weekly performance reports.
The Engineering & Strategic Challenge
The Problem
A fast-growing multi-store Shopify operation with 500+ SKUs suffered from unfulfilled backorders, slow customer response times (>18 hours), and frequent inventory mismatches.
Solution & Architecture
Took over 100% of daily backend store operations: organized product listings with SEO copywriting, created canned macro response workflows for Zendesk, and automated supplier inventory reconciliation.
Measurable Business Results
Customer inquiry response time reduced from 18h down to under 22 minutes; 99.4% customer satisfaction score across 2,400+ resolved tickets.
Key Deliverables & Artifacts
- Full Catalog Management & SEO Optimization for 500+ Products
- 24/7 Rapid Customer Ticket Resolution & Order Tracking
- Supplier Inventory Sync & Low-Stock Early Alert Protocol
- Weekly Revenue, Return & Chargeback Analytics Reports
Visual Asset Gallery
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