Telegram Customer Support Bot
Developed a custom Telegram bot with webhook integration that handles customer inquiries, processes order tracking requests, and routes complex queries to human agents. Handles 500+ conversations daily.
The Engineering & Strategic Challenge
The Problem
The client community of 15,000+ members was overwhelmed with repetitive inquiries about subscription status, order verification, and server uptime, requiring 4 full-time human moderators.
Solution & Architecture
Built a high-concurrency Node.js/PHP Telegram bot backed by webhook endpoints, Redis rate-limiting, inline interactive query keyboards, and automated subscription status lookups.
Measurable Business Results
500+ queries resolved autonomously per day with 0 server crashes; reduced moderator workload by 75% while providing instant 1-second response times.
Key Deliverables & Artifacts
- High-Concurrency Telegram Webhook Bot Architecture
- Interactive Inline Menus & Rich Button UI Navigation
- Automated Payment Verification & Instant License Key Delivery
- Admin Broadcast Command Center with Real-Time Analytics
Visual Asset Gallery
Click any screenshot to open high-resolution preview.
More Featured Work
Explore other production architectures and brand executions.
